Shipping Policy

Last updated: 03 November 2025
Brand: Kumy Kids®

Order Processing

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays are processed the next business day.

Once your order is prepared, you will receive a confirmation email with tracking details.

Please ensure your address and contact information are correct at checkout to avoid delays.

Shipping Times & Rates

Shipping fees and delivery times are calculated at checkout based on your location.

Typical delivery estimates:

Delivery times are estimates and may vary due to carrier delays or customs processing.

Order Tracking

Once your order is shipped, you will receive a tracking link via email.
If you do not receive a tracking email, please contact us at [Insert Support Email].

Customs & Import Duties

International shipments may be subject to duties, taxes, and customs fees.
These charges are the responsibility of the recipient and are not included in product or shipping prices.

Shipping Address Accuracy

We are not responsible for lost orders due to incorrect shipping information provided at checkout.
If you entered the wrong address, contact us immediately. If the package has not shipped yet, we will correct it where possible.

Lost or Damaged Packages

If your order arrives damaged, contact us immediately with photos.
If your package is lost in transit, we will assist you in opening a claim with the carrier.

Pre-Orders

If your order includes pre-order items, the full order will ship when all products are available.
If you need items sooner, please place separate orders.

Contact

For any shipping-related questions, reach us at:
support@kumyshop.com